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Privacy Policy

Privacy

Privacy Policy

Your privacy is very important to us at Miss Diva and we are committed to protecting your security. We promise not to divulge any of your personal information to any outside company for marketing or any other purpose without your permission. Miss Diva is fully compliant with all of the relevant UK consumer and Data Protection legislation, and will always treat your personal information with complete respect and confidentiality. As with many companies, communication by telephone may be recorded for the purposes of monitoring customer service standards and for security.

Your Account and Passwords

Your account contains your order history, delivery details, address book and email preferences. You can see and edit any of this information by logging in using your email address and password. We will not store any credit card information online.

How Do We Use Your Information?

Any personal information which is collected during the purchasing process is only used by us to ensure that we can process and deliver your order, and maintain your account to the highest standard. We are under a legal obligation to keep your personal information private. 

We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you. However, none of this information is on an individual basis. 

With a view to understanding our customers better and where you have indicated that you would like us to, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.

Marketing Communication

Opting In/ Opting Out

Miss Diva offers various opportunities to receive marketing communication from time to time, such as emails, vouchers and promotional offers.

Each opportunity will explicitly state whether it is opt in or opt out. If you would like to change your preferences at any time or would like to see what you have signed up to receiving, please visit ‘My Account'.

If you no longer wish to receive any emails from us, each email we send contains an easy, automated way for you to cease receiving them. If you wish to do this, simply follow the instructions at the end of any email. You may continue to receive mailings that are already en route to you for a short period of time while your request is being dealt with.

Security Policy

Our site uses software to provide high level SSL encryption technology to secure your data when you transmit it to us.

There are two simple ways to check if a page on our website is secure:

A small padlock sign will appear in the status bar of your browser.

The ‘http’ will be replaced with ‘https’ in front of www.missdiva.co.uk in the browser address window.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter.

Never send any sensitive information, such as passwords or credit card information, via email.

If you are using a public computer then make sure you log out fully and close the browser.

When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.

Keep your password private and do not use the same one for multiple online accounts.

It is recommended that you change your password frequently.

Phishing

Phishing is the practice of tricking someone into giving confidential information, such as email scams that send banking customers to a website which is not the bank’s real website although it looks just like it.

We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter. If you receive an email claiming to be from Miss Diva requesting this type of information, please do not respond but let us know by forwarding the email to customercare@missdiva.co.uk.