Returns, Refunds and Exchanges
If you are not 100% satisfied with the item(s) you have ordered then we will give you a full refund provided that you return them to us within 7 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. You do not need to inform us before you send us a return.
If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above.
We will only refund the price of the item to the purchaser once it is received by us. Following receipt by Miss Diva, it may take up to seven working days to credit the purchaser’s account.
Products we are Unable to Refund
Pierced jewellery cannot be returned for hygiene reasons.
This will be indicated along with the product information on our website. Gift vouchers are non-returnable and cannot be exchanged for cash.
These conditions do not affect your non-excludable rights under law.
Returns can be made in either of the following ways:
UK Returns at any standalone Miss Diva store
As long as it is within our returns policy guidelines, simply take the Despatch/Returns Note and the product you wish to return or exchange to your nearest store and inform the sales assistant you bought it online. The assistant will be happy to either process your refund via the original payment method, or help you find an alternative product.
Refunds, exchanges or replacements can also be made via postal service.
UK Returns via the Post Office
Complete the Returns Note attached to the Despatch Note indicating the quantity you are returning and the reason for the return.
Ask for a Certificate of Posting at the post office for all returns. Keep this in a safe place with the remaining part of the Despatch Note until you have received your refund as it is your proof of postage in the event of the goods being lost in transit.
Make sure that the Certificate of Posting has the Miss Diva returns address and the post office date stamped confirmation on it.
Allow up to ten days for your goods to reach us.
The return cost is the responsibility of the customer.
Refunds will only be processed on items returned within 7 days.
All refunds will be made back to the payment card which was used to pay for the original order.
We will let you know by email when your refund has been processed.
We are able to offer a credit note for returns up to and including 28 days.
We offer exchanges in our standalone UK stores for products bought via the UK website. We also offer an exchange service by post. If you would like an alternative item or size, please return the unwanted item(s) and place a new order for the item(s) which you would like. We will refund you for the returned items as per our standard policy.
Please make sure that you include the following information:
Your name and address, including postcode
Contact telephone number
Reason for return: