Terms & Conditions

Terms and Conditions

Use of the Website

Welcome to www.missdiva.co.uk  website terms and conditions. These terms and conditions apply to the use of www.missdiva.co.uk and the selling of our products to you subject to the conditions set out on this page.

By using www.missdiva.co.uk you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website.

If you have any questions relating to these terms and conditions please contact our customer services team before you place an order with us at customercare@missdiva.co.uk or call us on 0121 236 4380. Calls will be charged at national rates.

This site is owned and operated by Liberty Styles Ltd (“Miss Diva”, “we” or “us”).

Registered office: 86c Water Street, 

                          Hockley, Birmingham, B31HL.

Registered number: 8637287

VAT number: 

Access to www.missdiva.co.uk

We will make every effort to ensure that the www.missdiva.co.uk website is available to use and is operating properly without any errors. However, we reserve the right from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements, although we will ensure that any interruptions are kept to a minimum.


You guarantee that when you register with us as a customer all of the information that you provide is true, accurate and up to date. If any of the information provided changes, please amend the relevant details in the 'My Account' section of the website. If you have any problems doing this, please email customer services at customercare@missdiva.co.uk or call us on 0121 236 4380.

Your Account

You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorisation, you should contact us immediately. Miss Diva will not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

www.missdiva.co.uk reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).

Your Conduct

You must not use www.missdiva.co.uk for any of the following activities:

For any fraudulent activity; In connection with any criminal activity or unlawful act; To transmit or distribute a virus; To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing; To cause annoyance, inconvenience or needless anxiety to others; In breach of copyright, trademark, confidence, privacy or other right; Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and Miss Diva will report any breach to the law enforcement authorities and disclose your identity to them.

Damage to Your Computer

Miss Diva has made every effort to ensure that www.missdiva.co.uk is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.missdiva.co.uk will not result in any damage to your computer.

Products, Pricing and Promotions

Product Availability

All products for sale on www.missdiva.co.uk are subject to availability. If for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Product Descriptions

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are in UK standard sizes (please see our SIZE GUIDE). We make every effort to ensure that the product colour is as accurate as possible,

but the colours shown may vary depending upon the setting of the monitor on your computer. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.


All prices include VAT and are subject to change without prior notice.


We run promotions both at our stores and on www.missdiva.co.uk. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions, or may only be available to customers in certain stores. 

The Contract and Contract Cancellation

Our Contract

When you place an order with www.missdiva.co.uk we will send you an order acknowledgement and email receipt of your order containing all of the details of your order. This is not an acceptance by us of your order but confirmation of receipt of your offer to us to purchase products. Our acceptance of your order will take place when we despatch your order. You will be charged and we will send you a despatch confirmation email. Any products on the same order which we have not confirmed in a Despatch Confirmation email to have been despatched do not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product ordered being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.

You are seeking to enter into a contract with Miss Diva Shoes Ltd when you place an order.

Contract Cancellation

You can cancel this contract if you decide to do so no more than seven working days after receipt of the products. If you wish to exercise your right to cancel this contract after your order has already been despatched, please follow the procedure set out in our returns policy.

Seven Day Cooling-off Period 

In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase in writing with the exception of financial services, food, drink, perishable products, DVDs, CDs, software which is unsealed, magazines, tailor-made or customised products.

Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty: pierced jewellery or unsealed hosiery.

Please see our refund policy for further details.

Dispute Resolution

Should you have any dispute, please email us at customercare@missdiva.co.uk or call us on 0121 236 4380. Calls will be charged at national rates.


At Miss Diva we recognise how important it is that our website can be used by as many people as possible. 

We have worked with our designers to ensure that our site meets the legal requirements under the Disability Discrimination Act and can be used by our customers who have visual, hearing, cognitive or motor impairments. We are continually working to improve accessibility at www.missdiva.co.uk.

If you experience any difficulty using www.missdiva.co.uk or have any feedback for us regarding the accessibility of the site, then please do not hesitate to contact us at customercare@missdiva.co.uk or call us on 0121 236 4380. Calls will be charged at national rates.

Legal Notices

Limited Liability

We use reasonable endeavours to make sure that the content of the website is accurate, although we cannot totally guarantee this. Miss Diva will not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Miss Diva disclaims all warranties, terms and conditions, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by any person arising out of or in connection with the Terms and Conditions. 

Exclusions of Liability

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, directors, employees, consultants, agents and affiliates. Any disclaimers and exclusions shall be governed by and construed in accordance with English Law. Each provision of the Terms and Conditions shall be applied separately; if any are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions in any circumstances. 


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.


We reserve the right to make any changes, permanently or temporarily, to the website or any of the services and policies without notice to amend at our absolute discretion. You will be bound by the details of the Terms and Conditions or the website information which was in place at the time of use or when you placed your order. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website. 

Under 18 policy

www.missdiva.co.uk does not sell products to people under the age of 18. If you are under 18 you need a parent or guardian over the age of 18 to purchase on your behalf.

Events Beyond Our Reasonable Control

If we are delayed or are unable to fulfil our obligations under these Terms and Conditions as a result of events beyond our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems, acts of god, fire, earthquake, storm, flood, natural disaster, civil unrest, acts of terrorism, deliberate damage to equipment or data, or damage of premises or equipment, we cannot be held responsible. This does not affect your statutory rights. 


This website, the content within it and any contract resulting from using it are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts will be conducted in the English language.

These Terms and Conditions do not affect your non-excludable rights under law.